This position is based on the short run in Berlin, Germany.

The company: Smart AdServer
Smart AdServer SAS develops and sells one of the main adserving technologies for the management of one line campaigns for media agencies and publishers. Created in 2001, the company Smart AdServer has soon become a key player in France, posting the fastest growth in Europe (Spain, Germany, UK, Poland) in terms of customer numbers compared with its competitors, thanks to the innovative and unique functionalities of its product and ease of use.

We are working with a vast array of partners and customers, making online business solutions as efficient as possible.

As a human size company we are looking for a top-hand team member to grow our business & build up a strong long-term relations with our partners and clients.

The role: Technical Support Engineer
Technical Support Engineers provide support and resolve customer cases for our ad-serving platform, including system configuration, network setup and diagnosis, websites integration and day-to-day use of the solutions. The Technical Support Engineer will provide technical assistance and remote troubleshooting support as a part of global support organization. You will also work closely with engineers, product managers and sales engineers to improve the product's vision and to make our customers' business successful.

Responsibilities:
•    Provide support and resolve customer cases for the Smart AdServer’s platforms and other products in system configuration.
•    Provide technical assistance and developer support as part of a global support organization.
•    Work closely with engineers, product managers, and sales engineers to improve the product's vision and to make Smart AdServer’s customers successful.

Requirements:
•    Master degree preferred in Computer Science or related technical degree.
•    Relevant industry experience in technical support, professional services or online marketing
•    Strong understanding of Web-related standards, such as HTML, CSS, javascript, flash.
•    Outstanding follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.
•    Familiarity with programming/scripting (asp.net http://asp.net, js) as well as experience with relational databases (MS SQLServer ) is preferred.
•    Advanced German language skills.